Friday, 15 May 2009

SAGE Line 50 2009 Install Problems With 'manager' login



A few of our clients have experienced problems with fresh installs of SAGE Line 50 where they have completed a clean install and they cannot login to the application using the default user "manager" and a blank password - this applies to both the new company data and the demo data. In each case the problem has been caused by either denied access on the MS MachineKeys folder and/or a corrupt company setup file.

First try the following:
1. Browse to C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA
2. Right-click the MachineKeys folder and select Properties.
3. Select the Security tab
4. Ensure your user has at least Modify permissions on the folder.
5. Click Advanced
6. Tick the box for "Replace permission entries on all child objects…"
7. Select the Owner tab.
8. Ensure the owner is either your user or a group your user belongs to.
9. Click OK
10. Try to login to SAGE.

If the above fails:
1. Browse to C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
2. Locate a key file with a name beginning 333
3. Right-click the file and select Properties.
4. Select the Security tab.
5. Ensure your user has at least Modify permissions on the file.
6. Click Advanced
7. Select the Owner tab.
8. Ensure the owner is either your user or a group your user belongs to.
9. Click OK
10. Try to login to SAGE

We have seen a case where before attempting the above steps there is a long delay whilst SAGE checks the login details but after completing the above steps SAGE almost immediately returns with a denied access message. If this happens it is likely you have resolved the permissions issues but now have a corrupt company setup file. If this is the case and if (ONLY IF!) you have not entered any information in the company file that you would like to keep:

1. Browse to C:\Documents and Settings\All Users\Application Data\Sage\Accounts\2009\Company.000
2. Rename the AccData folder as old_AccData
3. Create a new folder named AccData
4. Launch SAGE
5. The application will start with the option to setup a new company. Complete the wizard.
6. You will now be presented with a login prompt. Login with username "manager" and a blank password, you should be able to access the application.

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